Frequently Asked Questions


Frequently Asked Questions about Gift Certificates
 
My gift certificate is expired, will you still take it?
I will grant a 2 month grace period on all expired gift certificates, meaning you may still use them for 2 months after the expiration date at no additional cost to you.  After the two month grace period, you may pay 10% of the current value for that service an reactivate your gift certificate. At my current rate, this means that you can have a one hour massage on an expired gift certificate for $8.00.  This additional fee is applied to cover price increases since the certificate was issued as well as the cost of additional  record keeping for certificates that are out of date.  This is the current policy and can change with out notice.
 
Do you donate gift certificates to charity auctions?
I get many requests to donate certificates to charity auctions.  The good news is there is a lot of charity going on in Charlottesville.  However, due to the volume of request that I get, I have had to set up some guide lines.
1) I will only donate to your charity if you are an active client, meaning you have been to my office and paid for me to give you a massage within the last 6 months.
2) The gift certificate will be for a half hour.  Either the charity or the winner may add more time at the regular rate.  Please call for details on what this means.
3) The gift certificate will expire in 6 months- see above for expired gift certificate guide lines.
4) I reserve the right to not donate, if I have received a large volume of requests for a particular month.
 
How do I buy a gift certificate?
1) If you are a registered, verified user of this web site you can purchase your gift certificate online.  Log in and go to the "Make Appoinments" link on this web site.  Choose the one hour gift certificate.  Select an "appointment time" from the list.  This will not be the actual time the certificate is redeemed, it is a way of allowing my web site to see a certificate as an appoinment and therefore let you pay online.  If you choose to pay by Pay Pal, I will email you and find out where you want me to send your gift certificate.
2) Call me or email me. You can pay for your gift certificate by credit card, or we can arrange for a time for you to come in and pay by cash or check.  I will need to set a specific time for you to purchase a gift certificate in the office, since I am not availabe to make transactions while I am giving another client a massage.  If paying by credit card over the phone, I will mail the gift certificate to any USA destination at no cost to you.   
 
If I buy a gift certificate, when will it expire?
Gift certificates bought at full price expire one year from the purchase date.
 
How can I get a discounted rate on Gift Certificates?
I offer a gift certificate special every fall in conjunction with the holiday season.  Details will be listed on this web site at that time.
Or, anytime, all year long, buy 5 gift certificates and get the sixth one free.


 
Frequently Asked Scheduling Questions
  
I want to book an appointment on line, but the schedule portion of the site says that I need to call.  What do I do?
In order to book massage appointments online you need to become a registered user of this site.  Please read the information under the "policy statement" link. You will be asked to sign a copy of this statement at your first appointment.  Click the link on the left hand side of the home page that says, "want a massage? click here to log in".  Click where it says "first time visitor? click here to sign up."  Enter your conact information and a pass word. Click "Save".  You will now be logged in. Click on the "massage intake form" on the left side of the screen.  Fill out your medical history information.  Click "save changes". Click on "massage preferences" on the left side of the screen.  Fill out your preferences about your massage session.  Click on "save changes".  These two forms will be forwarded to me. You will not be able to schedule an appointment until I look over these two forms and make sure that you don't have any medical conditions or are on any medications that contraindicate massage.  I will ususally be able to verify you as a client within 24 hours.  At that time you will be able to schedule your first appointment. 
 
How do I schedule an appointment using the scheduler?
Once you have registered, filled out the massage intake form and massage preferences form, you will be verified as a client within 24 hours provided that you do not have any medical conditions that contraindicated massage.
Once verified, log onto the site using your email address and password.  Browse to my "Make Appointments"  page of the site and check the box  for the service that you are interested in.  A list of available times will be displayed for that service.  Helpful hint: If you have chosen a longer (90 minute) service, you may not be able to book it for a particular day.  However, if you try a shorter (60 minute) service, additional time slots may open up for that day.  If the date/time you are interested in is not displayed click on the calendar  to display additional days.  When you find the time slot you want to schedule, click  the appropriate time.  Click "Next".  You will be prompted to select a payment option.  Click "Purchase" and your appointment is scheduled!
 
Notice: you are unable to make more than one appointment until after your first appointment has been completed.
 
Frequently Asked Massage Questions
 
What is Therapeutic Massage?
Massage therapy is the manipulation of the soft tissues of the body to gain a therapeutic response. Soft tissue includes muscles, skin and connective tissue, tendons, ligaments and membranes. Swedish massage is presently the most common form of therapy practiced; you may think of it more as 'relaxation' massage. However, I may use a variety of therapies and techniques, depending on your needs, including Deep Tissue work, which involves more focused work to relieve areas where there may be extra tension and those 'knots' that develop in the shoulders and back. Other modalities may include movement re-education and home exercises and stretching that you can do to maintain your body's poise and balance.
Do you do house calls? 
I mainly work in my office on Berkmar Drive.  If you have special circumstances that require that I come to you, please call me.  Additional fees apply for travel and mileage.  I do not go to hotels.
 
How much clothing should I remove for my massage session?
People have varying levels of modesty and different levels of experience with massage.  When making your decision about how much clothing to remove, keep in mind that the only part of your body that will ever be exposed during the session is the part that is being worked on.  At all other times, you will be covered by a sheet (and blanket, if desired). Strict draping protocols are adhered to as required by professional affiliations.  Also, understand that the more clothing is removed, the more effectively the therapist can work.

What is the best frequency of treatment? 

For therapeutic treatments, most people find that a massage every two to four weeks suits their needs, but some come weekly for stress reduction.

How do I choose a therapist? 
The easiest way to find a good therapist is through a recommendation from someone who has been to see the therapist and is happy with the treatment they received. A therapist should be happy to answer any questions you might have about the massage session and be willing to tell you about their credentials.

In Virginia, massage therapists are regulated by the Virginia Board of Nursing.  Only individuals who have met certain requirements outlined by the board can be called Certified Massage Therapists.  To ensure that your therapist graduated from a recognized massage therapy program, passed the national board examination and has kept up to date on their contiuning education requirements, ask about his/her state certification.  Other voluntary organizations like the American Massage Therapy Association (AMTA), also require graduation from a recognized massage therapy program, and continuing education hours to be a member.

Will therapy hurt?
Massage Therapy should never be painful.  People have varying perceptions about what feels uncomfortable.  The therapist will  tailor the session to meet your individual needs.  If at any time the treatment you are receiving is causing you discomfort, ask the therapist to reduce the amount of pressure being used.


Do massage therapists have a Code of Ethics?
Yes, certified massage therapists (CMT) adhere to the following code as dictated by the Virginia Board of Nursing, the AMTA and other professional organizations:
-We provide the best quality care to any one that seeks our professional help.
-We accept all clients without discrimination.
-We acknowledge the confidential nature of the professional relationship with a client and respect each client's right to privacy.
-We practice only the modalities in which we have been professionally trained and certified.
-We in no way participate or engage in any type of sexual activities with our client.

-We adhere to strict draping protocols to maintain your privacy at all times.
-We maintain a safe, clean and professional environment. 
 
How much of my body will be massaged?
When the client is seeking treatment for a specific injury or condition, the entire session may focus on a single area.  For relaxation massages, the therapist often addresses the body as a whole.  A "full body massage" usually includes the neck, shoulders, face, scalp, arms, hands, legs, feet, and back. If you do not wish a certain part of you body to be included in your massage session, you should inform your therapist and they will adjust the massage accordingly.

Is it safe to receive massage during pregnancy?

Massage can be done safely during pregnancy.  Pregnancy Massage is a specialized area of training.  New Life Therapeutic Massage does not currently provide massage therapy for women who are pregnant.  We recommend that you seek a massage therapist with advanced training in pregnancy massage.